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GEKKO is changing.

Our new website will soon be ready for you.
New training courses, projects and materials.

Stay in touch.

Fill in the form, and we’ll let you know when the site is available.

About us and what we do

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Select a specialist

We are a training and consulting company, which for 13 years has only provided closed training courses and developed projects intended
for departments involved in payment monitoring and debt collection.

Leverage on our experience

We have completed more than 900 training courses and projects. We cater mainly for banks, loan companies, energy companies, telecoms, large debt collection companies and corporations, including BPO and SSC.

Keep up to date with the trends

We follow the trends and investigate the effectiveness of different techniques and scenarios at various stages of debt recovery in various industries.
We analyse what works, what does not and why. We also conduct research
at the Debt Collection Institute Foundation.

Buy our know-how and methods

We offer unique know-how based on practical implementations in various industries. We’ve recorded, played back and analysed more than 36,000 debt collection calls. We offer specific solutions and tools that work. We use only exercises and training methods dedicated to debt collectors. We use our Mobile Training Call Center.

Ethics & Standards

We put great emphasis on ethics in the debt collection process. We promote appropriate attitudes and beliefs about debt collection and debtors. We teach how to recover money and retain the customer while maintaining the highest level of professionalism and culture. GEKKO warrants the highest standard of service.

Flexibility

Every training course and project is tailored exactly to the customer’s needs and expectations, as well as its internal policies and procedures. We also adjust our solutions to suit the portfolio (e.g. DPD, B2B / B2C, type of debt, type of debtors) and the trainees’ skill level.
We are able to tailor each of our trainings.

Implementation and motivation

Our customers’ long term benefits from GEKKO services are crucial for us. This is the foundation of our success and brand. Therefore, we actively help our customers in the implementation of the training courses and projects. We support team leaders, coaches, and internal trainers in the development of their trainees’ skills and motivation.

Services

Training, Projects, Audits

Debt monitoring / Early debt collection / Late debt recovery / Restructuring
Primary creditors / Secondary creditors / Service providers
Commercial / consumer debts

Debt collection call techniques

Persuasion and response techniques

Best call scenarios and algorithms

Call analysis and evaluation, feedback and coaching

Motivation and commitment

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